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KoreX
Open account

Questions

Everything people ask before they start.

Switch between the personal and business answers, filter by topic, or search. If something is missing, ask KoreX in the thread on the home page.

17 of 17 questions

Getting started

How do I open an account?

Send a message to KoreX on WhatsApp or dial the USSD code. Confirm your identity with your BVN and a photo of your ID, set a four digit PIN, and an account number arrives in the same thread. WhatsApp number and USSD string

Is there an app to download?

No. KoreX lives in the channels you already use: a chat, a text message, a USSD menu, a phone call, or a link in a browser.

Which languages does KoreX understand?

English, Nigerian Pidgin, Yoruba, Hausa and Igbo, typed or spoken, on every channel that carries voice.

Sending and paying

Do I need data to use it?

No. Everything on the personal side runs in a USSD session as well as in a chat, so transfers, bills, airtime and data top-ups keep working after the bundle is finished.

How long does a transfer take?

Bank to bank, in the time the rails take. KoreX reports the state in the same thread rather than leaving you to check your bank app. Typical settlement times

Can KoreX read an account number from a photo?

Yes. Photograph a number written on paper, a POS slip or a printed invoice, and KoreX reads the digits, resolves the bank, and confirms the name on the account before anything moves.

What if I send to the wrong person?

Report it immediately and KoreX opens a recall with the receiving bank. KoreX also reads the name on any account before you confirm, which is where most of these are caught.

Can I send to several people at once?

Yes. Type the list, send a voice note, or photograph a list from a notebook. KoreX reads every line, totals it, and asks for one PIN.

Money and fees

What does KoreX cost?

Personal is free, including every channel.

Where is my money held?

In your own bank account. KoreX settles to the account you already own rather than keeping a balance, so there is no wallet to fund, nothing to withdraw, and nothing to be frozen if you stop using it.

Security

What happens if I lose my phone?

Freeze the account from any other handset, by message or by USSD, which stops every payment immediately. Getting back in needs the same identity check you did at the start.

Is a PIN required?

Yes, on every payment and on every channel, including a USSD session and a voice call.

Who can see my account number?

Each request carries its own number, which is retired afterwards, so a permanent account number of yours never circulates.

What happens to my data?

It is encrypted in transit and at rest, including images you send and transcripts of what you say. It is not sold and it funds no advertising. Data protection registration

Support

How do I reach a person?

Type the problem into the same thread you pay from. If KoreX cannot settle it, a human picks it up in that thread. Support hours

Which banks work with KoreX?

Every Nigerian bank KoreX's partner reaches, plus transfers across supported African countries. Partner banks and rails

How do I close my account?

Ask KoreX to close it in the thread. Any balance is already in your own bank, so there is nothing to move first.